Customer Care

Contact Us

Questions or concerns? Email: general@meltcosmetics.com
Order Tracking Application

FAQ

IF YOU HAVE ANY ISSUES, CONCERNS, OR QUESTIONS PLEASE EMAIL GENERAL@MELTCOSMETICS.COM

*PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US! <3

HOPEFULLY THIS ANSWERS MOST OF YOUR QUESTIONS! :D

 

I ordered or am thinking of ordering using Sezzle at checkout. Can I get more information?

Yes! We partnered with Sezzle to give you the ability to buy now and pay later. If you need more info, or have any questions regarding the service, please visit them here. You can also contact them directly at shoppersupport@sezzle.com.

 

When will you be restocking the shades you are sold out of?

Sign up for our newsletter to receive announcements about restocks and new products! <3 

 

Are your products tested on animals?

We love animals and we do not test on them. We are also Leaping Bunny certified. You can find out more here :)

 

Are your products vegan?

Most of our products are. Vegan products will be clearly labeled under the Ingredients tab on each product page.

 

I am sensitive to certain ingredients. Do you have your ingredients listed? 

Yes! Our ingredients are listed on each products page under Ingredients.

 

How much is shipping?

DOMESTIC

$7 USPS FLAT RATE PRIORITY with tracking 

CANADA 

$10 USPS STANDARD

$22 USPS PRIORITY with tracking all order over $250

INTERNATIONAL

$10 USPS STANDARD

$25 USPS PRIORITY with tracking all orders over $250

*Customs fees may apply to international orders depending on your country's postal service. Melt has no control over these additional fees.

 

I received my tracking number but why does it say NOT FOUND?

Please allow 24 Hours for your tracking number to update once you receive your tracking number by email.

 

Please keep in mind Postal Holidays as we can not ship these dates

 

Do you ship internationally?

YES! 

However,  please keep in mind customs and additional shipping fees may apply depending on your country's postal service. Melt has no control over these additional fees.

 

How long will it take to receive my order?

DOMESTIC

Once your order is fulfilled it takes 1-3 BUSINESS DAYS.

You will receive a USPS tracking number by email when your order is fulfilled.

Please allow for extra business days for your order to be fulfilled during new releases and around postal holidays 

 

INTERNATIONAL

STANDARD: This varies based on country and how long it takes to clear through your country's customs. 

PRIORITY: 6-10 BUSINESS DAYS with tracking. You will receive a tracking number by email when your order is fulfilled.

Please allow for extra business days for your order to be fulfilled during new releases and around postal holidays

*Customs fees may apply depending on your country's postal service. Melt has no control over these additional fees.

 

CANADA

STANDARD: This varies based and how long it takes to clear through customs.

PRIORITY: 6-10 BUSINESS DAYS with tracking. You will receive a tracking number by email when your order is fulfilled.

Please allow for extra business days for your order to be fulfilled during new releases and around postal holidays

*Customs fees may apply depending on your country's postal service. Melt has no control over these additional fees.

 

Can you mark my international order as a gift or lower the stated value?

No. We can not do this. It's fraud you silly gooses! 

 

I am an international customer and my tracking info says my package is still sitting in LA?

Your order is on its way! The tracking for your order will be updated when it arrives to your country. It is up to your local post office to scan in the package when it is received. Sometimes they choose not to scan it but it is still on its way to you.

 

HELP! I’ve been charged multiple times! What do I do?!

Your order did not process if you did not receive a confirmation email. The pending charges you see will drop off your account in a few business days depending on your bank. Also, please make sure the billing address attached to your card needs to match the billing address you enter. 

If you place an order in the future, please only click the submit button once, to prevent multiple charges.  Don't hesitate to email us (general@meltcosmetics.com) if you have any questions.

 

Does Melt offer a PRO discount?

We don’t currently have a PRO discount, but it is something we will look into in the future.

 

I am a Beauty Blogger, does Melt do any makeup sponsorships?

We don’t currently do any product sponsorships at this time. <3

 

I am a wholesaler and I would like to carry Melt in my retail store.

We are not offering wholesale pricing at this time!

 

WHAT IS YOUR RETURN POLICY?

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?

Email general@meltcosmetics.com us within 30 days of receiving your order.

In your email please attach a picture of your damaged item

*PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US! <3

 

HOW CAN I EXCHANGE MY ITEM?

Email general@meltcosmetics.com within 30 days of receiving your order.

*PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US! <3

If you would like to exchange the color for another item that we have in stock,

Please send the exchange lipstick back to:

Melt Cosmetics

20100 Plummer St

Chatsworth, CA 91311

We will send out your exchange to you once we have received the returned item in the mail. You will be responsible for the shipping charge getting the lipstick to us, but you will not have to pay for shipping on the exchanged lipstick we send back out to you.

 

HOW CAN I GET A REFUND?

Email general@meltcosmetics.com within 30 days of receiving your order.

*PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US! <3

If you would like a refund,

Please send the return item(s) back to:

Melt Cosmetics

20100 Plummer St

Chatsworth, CA 91311

We will issue you a refund for the amount of the purchase excluding shipping once we have received the item(s) in the mail.

 

WHAT DO YOU DO WITH THE RETURNED LIPSTICKS?

They go immediately in the trash! <3