If you have any issues, concerns, or questions please email email@example.com
* Please provice your order # and full name when emailing us! <3
HOPEFULLY THIS ANSWERS MOST OF YOUR QUESTIONS! :D
What can I expect from a pre-order?
Where is my pre-order? When will it ship?
I ordered or am thinking of ordering using Sezzle at checkout. Can I get more information?
When will you be restocking the shades you are sold out of?
Are your products tested on animals?
Are your products vegan?
I am sensitive to certain ingredients. Do you have your ingredients listed?
How much is shipping?
I received my tracking number but why does it say NOT FOUND?
Do you ship internationally?
How long will it take to receive my order?
Can you mark my international order as a gift or lower the stated value?
I am an international customer and my tracking info says my package is still sitting in LA?
HELP! I’ve been charged multiple times! What do I do?!
Does Melt offer a PRO discount?
I am a Beauty Blogger, does Melt do any makeup sponsorships?
WHAT DO I DO IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?
HOW CAN I EXCHANGE MY ITEM?
HOW CAN I GET A REFUND?
WHAT DO YOU DO WITH THE RETURNED LIPSTICKS?